Travel Update & Policy

Travel Update

PEACE OF MIND PLANNING

Your Globus vacation can be moved without incurring any cancellation fees for upcoming travel

October 19, 2020 Update

In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through January 31, 2021.

Given these circumstances, Globus continues our program designed to give our travellers flexibility when considering their travel plans.

Through this program, Globus is allowing guests with bookings on any suspended travel dates to move dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking on any suspended trip to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future departure through 2022, and is transferrable.

To make the transition easier, this program includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

  • Bonus credit of $200 for Avalon Waterways
  • Bonus credit of $100 for Globus
  • Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms

This offer applies to tours combining The 2021 Tournament of Roses Parade, Holland America Line cruises, and VIA Rail packages, as those operations have been suspended through the 2020 travel season.

To decline this offer and cancel, those with departures affected from January 1-31, 2021 or those with bookings on the Irish Escape departures November 21 through December 13, 2020 must advise us by November 9, 2020**.

And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing you to move your 2021 or 2022 booking to any other date, departure or brand up until your final payment date. Click here for details.

*Peace of Mind Travel Plan offer valid for departures through January 31, 2021. Offer also applies to Globus family of brands vacations which include the 2021 Tournament of Roses Parade, 2020 Holland America Line cruises or VIA Rail packages and Celestyal cruises through March 6, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash and bonus amount not transferrable. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund for 2021 departures January 1-31, 2021 and Irish Escape departures between November 21 and December 13, 2020 follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Affected departures must be advised by November 9, 2020 in order to opt-out of the Peace of Mind Plan to receive a refund. Refunds may take up to 6 weeks for processing.

Travel Update (as of October 19, 2020)

In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Globus is voluntarily and temporarily pausing operations through January 31, 2021.

Our guest services team is in contact with guests affected by the suspension in order to adjust their plans for future travel.

FOR UPCOMING TRAVEL (Departures through January 31)

With the temporary suspension of operations, Globus is offering the option to move travel dates for affected departures January 1-31, 2021 as well as affected Irish Escape departures November 21 through December 13, 2020 as follows:

  • Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
  • Guests can opt out of the Peace of Mind Plan via our cancelled vacation policy if we are notified by November 9, 2020*. After that date, the Peace of Mind Travel Plan is the only option.

And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing movement of future 2021 and 2022 bookings to any other date, departure or brand up until your final payment date. Click here for details.

We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.

Of course, we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.

For questions, updates or booking inquiries, contact 1.866.962.9852 or your travel professional.

Globus Health and Safety Guidelines

*Peace of Mind Travel Plan offer valid for departures through January 31, 2021 until further notice. Offer also applies to all Globus family of brands vacations which include Holland America Line cruises or VIA Rail packages through December 31, 2020 and Celestyal cruises through March 6, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.

Cancellation refund for 2020 tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To opt out of the Peace of Mind Travel Plan and receive a refund for affected departures January 1-31, 2021 and Irish Escape departures November 21-December 13, 2020 must be advised by November 9, 2020.

**Cancellation penalties refer to applicable cancellation fees within final payment. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of anything that includes specific payment conditions, such as some non-Avalon Waterways operated cruises, select rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.